HotelmanagerMarcusWinterisawaitinganimportantvisitortotheEmiratesPalaceHotel.\rHislong-timefriend–therepresentativeofabigtouroperator–shouldbearrivingsoontoinspectthehotel.\rButinsteadofhisfriend,it’sanewinspectorthatcomes–SarahRiems,whoseideasconcerningtheneedsofhotelguestsgreatlydifferfromthoseofMarcus.\rTryingtoimpressSarahwiththedistinctiveflairofhishotel,Marcusmakesagrandpresentation,emphasizingthespectacularregionalcuisineandeventakingtheinspectoronseveraltripsintothebreathtakingdesert.Still,itlookslikeahardsell…\rAtthesametime,Anna,thehotel’sdecorator,excitedlyawaitsthearrivalofvisitorsofherown-herpen-palMaxandhisfriendHolger.AlthoughMaxandAnnahaveonlyoncebrieflymet,hisextremelyromanticlettershavefilledherheartwithpassion.\rOnceherguestsaresettledinthehotelthough,itbecomesquicklyobvioustoAnnathattheMaxwhohadinspiredsuchaloveinherthroughhislettersismuchdifferentthantheoneshenowseesbeforeher.\rIt’stheartisticHolgerwhoispresentlystirringherdesire,whichleadstoagrowingrivalrybetweenthetwomenthatstrainstheirfriendship.\rMeanwhile,thesinglemotherRenateandhersonTobiashavetraveledtothehotelforadreamholiday.Soon,Renate’srealreasonforthetriptoDubaisurfaces-shewantsTobiastobecomeacquaintedwithhisfather,whooperatesboattoursforthehotelguests–andwhodoesn’tevenknowhissonexists…